Refund policy

Return & Refund Policy

Last updated: October 3, 2026

At Modvar, we want you to be completely satisfied with your purchase. Every item is made with care and produced especially for you through our print-on-demand production partner, Printful.

Because our products are made to order, our return and refund policy differs from that of traditional clothing stores.

If you have any questions or need assistance, please contact us at Modvar.shop@gmail.com.

1. Returns

Since our clothing is made to order, we generally do not accept returns or exchanges for reasons such as:

  • Ordering the wrong size.

  • Changing your mind after placing an order.

  • Choosing the wrong color or design.

  • No longer wanting the product.

Please carefully review our size charts, product descriptions, and order details before completing your purchase.

Important: If you are located in a country or region where consumer protection laws grant you a right to return an item, those legal rights will always apply. This policy does not affect your statutory rights.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will work with you to resolve the issue.

Please contact us within 30 days of receiving your order at Modvar.shop@gmail.com and include:

  • Your order number.

  • A clear description of the issue.

  • Photos showing the damage, defect, or incorrect item, if applicable.

Once we review your request, we will work with our fulfillment partner, Printful, to arrange an appropriate solution, such as a replacement or refund.

You will not be responsible for additional costs when an issue is caused by a defective, damaged, or incorrectly fulfilled product.

3. Refunds

Refunds are available in the following circumstances:

  • Your item arrives damaged or defective.

  • You receive the wrong product.

  • Your order is lost in transit and qualifies for a refund under our shipping and fulfillment terms.

  • A refund is required under applicable consumer protection laws.

  • We approve a refund for another valid reason.

Once your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

4. Exchanges

Because our products are made to order, we do not offer direct exchanges for incorrect sizes, colors, or personal preferences.

If you need a different size or design, you may place a new order.

However, if you receive an incorrect or defective item, please contact us so we can find a suitable solution.

Your statutory rights regarding faulty or misdescribed products remain unaffected.

5. Cancellations and Order Changes

Our products enter production shortly after an order is placed.

If you need to cancel or change your order, please contact us as soon as possible at Modvar.shop@gmail.com.

We cannot guarantee that changes or cancellations will be possible once production has started.

If your order has already been fulfilled or shipped, it may no longer be possible to cancel it.

Any cancellation rights required by applicable law will still apply.

6. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at Modvar.shop@gmail.com.

We will investigate the shipment with our fulfillment and shipping partners and help resolve the issue.

If your order is confirmed lost, we will provide an appropriate resolution in accordance with our fulfillment terms and applicable consumer laws.

Please ensure your shipping address is correct when placing your order.

7. How to Request a Return or Refund

To request assistance with a return, refund, or defective product, please follow these steps:

  1. Email us at Modvar.shop@gmail.com.

  2. Include your order number and a description of the problem.

  3. Attach photos if your product is damaged, defective, or incorrect.

  4. Wait for our support team to review your request and provide further instructions.

Please do not send items back to Printful or any other address without receiving instructions from our support team.

8. European Union Consumer Rights

If you are purchasing from the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, subject to applicable exceptions.

The fact that an item is made to order or printed on demand does not automatically remove this right. However, certain genuinely personalized or custom-made products may be exempt under applicable law.

Nothing in this policy is intended to limit your mandatory consumer rights under EU or national law.

For more information or to exercise your rights, contact us at Modvar.shop@gmail.com.

9. Contact Information

If you have any questions about our Return & Refund Policy or need help with an order, please contact us.

Store: Modvar
Email: Modvar.shop@gmail.com
Website: Modvar

We appreciate your trust in Modvar and thank you for shopping with us.